Community paramedics provide vital services to vulnerable people who otherwise would not be able to access healthcare services in their home or in the community, services that help keep them out of hospitals. This includes elderly adults, many people with chronic diseases, those with no fixed address, and those suffering from mental health and addictions. Leo Coke is a community paramedic with Siksika Health Services who uses CliniQuill to help him keep up as he visits multiple people throughout the day. Traditionally, community paramedics like Leo have to quickly keep track of their notes in a notebook or pieces of paper as they work with and move from client to client. Only at the end of a long day could they sit down and compile the documentation necessary for ongoing care. With CliniQuill, Leo can record and transcribe both sides of his client interactions to generate notes and reports automatically. He can even dictate while driving from one client to another to append his notes. Watch Leo’s story below:
CliniQuill Offline
Because many of Leo’s clients live in rural areas or have no fixed address, Leo is able to use CliniQuill offline when there’s no access to WiFi or cellular networks. This way, there’s no gap in his charting as he moves from client to client. With CliniQuill’s non-linear workflows, Leo can update client charts and notes while on the go. This way, he can keep on top of all his charts, notes, and reports, without missing any details or having to wait until he’s back at the office at the end of the day.
Building Trust
Community paramedics must build trusting relationships, which requires them to focus on their clients instead of taking notes or doing other paperwork. CliniQuill transcribes both sides of a client interaction and differentiates between multiple speakers. This allows Leo to put his phone aside and focus on his clients. This provides a much more human experience and allows Leo and his notes to capture details that would otherwise be missed.
